Orders and fulfillment
Manage customer orders from Orders in the admin. Online, pickup, and POS sales share the same order core.
View and filter orders
Section titled “View and filter orders”Open Orders to see status, channel (online / POS), payment state, and fulfillment progress. Use filters to focus on unfulfilled or paid orders.
Fulfill an order
Section titled “Fulfill an order”- Open the order.
- Confirm line items and shipping address (or pickup location).
- Mark items fulfilled and add a tracking number when shipping.
- The customer receives status updates according to your notification settings.
Refunds and returns
Section titled “Refunds and returns”Issue refunds from the order detail when your payment provider (Stripe) allows it. Customer return requests appear under return workflows when enabled.
Manual orders
Section titled “Manual orders”Create draft orders from the dashboard (Create order) for phone or in-person quotes that should sync to the same ledger.